At Litho Art, we are committed to providing you with the best possible experience when purchasing our artwork. We understand that sometimes, despite our best efforts, you may find yourself unsatisfied with your purchase. This Return Policy outlines the process for returning products to us in such cases.
1. Request for Additional Information
We strive to furnish all the necessary information for your desired artwork. However, if you require additional photos, further details, or have any questions before making a purchase, please feel free to reach out to us. Our dedicated customer support team is here to assist you and ensure you make an informed decision.
In the event that you receive our products and find yourself unsatisfied, you have the option to return them. Please note the following conditions:
a. Return Period: You must initiate the return process within 5 business days of receiving your order.
b. Return Shipping: You are responsible for the cost of returning the product to us. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
c. Condition: The returned goods must be in the exact same condition as when they were received. This includes the artwork, packaging, and any accompanying documentation. Any variance in condition may incur additional costs, resulting in a refund that is less than the original purchase amount.
3. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team within the specified return period, providing your order number, the reason for the return, and any relevant details.
b. Our customer support team will provide you with instructions on how to return the item, including the address to which it should be sent.
c. Pack the item securely, including all original packaging and documentation.
d. Ship the item using a trackable shipping method at your own expense.
Once we receive and inspect the returned item and confirm that it meets the conditions outlined in this policy, we will process your refund. Please note the following:
a. Refunds will be issued in the original form of payment used for the purchase.
b. Shipping and handling charges are non-refundable.
c. It may take 14 business days for the refund to be processed and reflected in your account.
Your satisfaction is our priority, and we're here to assist you throughout the return process. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.
We appreciate your trust in Litho Art, and we are dedicated to ensuring your artwork purchasing experience is enjoyable and hassle-free.
Thank you for choosing Litho Art.
We are committed to transparency in everything we do. In this section, we will outline some of the questions we got in the past.
What will happen once a buy request is send?
We will do the following (click here)
What kind of conditions do you use for the posters or lithographs?
We have different kind of conditions (click here). We will do our best to measure the best condition to the item.
I have no clue how a poster or lithograph would look like in my room, how can I make a choice?
We offer a new service where we will fit the poster or lithograph in your room. We only need a picture of the room and the preferred poster or lithograph. Here is the service: (click here)
Can I have a heads-up once you find a specific poster or lithograph?
Yes, this is a new service we provide. You can give us your search request. Once we find the correct item we will send you an email with an offer in it. This is a free service and you are not obliged to do anything until then. Here you find the service (click here)